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F.A.Q. Frequently Asked Questions

For women order your true EU street shoe size. If you have a very narrow foot order half size smaller than your true Eu street shoe size.  Keep in mind that the length will be a bit shorter but the width will also be narrower. For men order 1/2 size smaller. Never use dance shoes sizes from other companies. If you are not sure what your true size is please see the following Shoe Sizing Guide to measure your own feet and find your size.

Our dance shoes are in EU sizes. To find out the conversion from international sizes click on the appropriate link: Women’s Size Chart, Men’s Size Chart.

Our heels are measured from the outside or longer part of the heel. Some companies use another method so please do not confuse the heel size you might have from another company with the mylatinsole.ch heel sizes. See our Heel Chart for the options.

You will receive an email from us confirming your order. If for some reason you do not receive the email please send an email immediately to myshoes@mylatinsole.ch

Custom orders can be requested by sending and email to myshoes@mylatinsole.ch. Your request will be reviewed and a representative will get back to you with more information and possibilities.

If the item you want is not in stock you may still purchase it now and the item will be back ordered.  Back Orders may take 8-12 weeks to produce. Delivery times are not included. See shipping information below to find out about delivery times; mylatinsole.ch does NOT accept returns or exchanges on back orders so please be certain at time of purchase that you are willing to wait the maximum length of time for your order.  You will be charged at the time of your order and the shoes will be shipped when they arrive from our factory.

Yes if you contact us within 24 hours of submitting your order. Please email myshoes@mylatinsole.ch with “Cancel Order” or “Change Order” as the subject. After 24 hours you will have to wait until you receive your merchandise and then follow through with our return policy.

If the item is in stock your order will be shipped out within 3-5 business days. If the item is on back order or you are placing a custom order then your order will be shipped out in 8-12 weeks. We use www.post.ch as our standard shipping method to ship all over the world. Domestic and EU orders will be delivered in between 5-7 business days and shipping charges are included in the final price. International orders delivery will take approximately 7-14 business days depending in the zone (see https://www.post.ch/en/post-startseite/post-preise/post-was-kostet-mein-brief-was-mein-paket.pdf) for your merchandise to arrive and a shipping fee is NOT included in the final price.

For international deliveries there may be holdups in customs that delay receipt of shoes, or you may be responsible to pay some taxes and duties on the goods; mylatinsole.ch is not responsible for any delays caused by a countries customs laws or any additional payments that need to be made in order to pick up the shoes. For more information and other shipping options please go to the Billing and Shipping section.

Yes. Just click on the Order Lookup button on the right side.

We have a search field at the top right hand corner of the page that allows you to find a shoe by item number or key word. You can do an advanced search by clicking on the “+” button.

This is a demo store for testing purposes — no orders shall be fulfilled.